Every QUINT product is crafted with precision and approved by dermatology professionals. We know choosing an advanced device is an investment in yourself — and we want you to feel completely confident in that choice.
That’s why we’ve created a simple returns and exchanges policy. No hidden rules. No endless back‑and‑forth. Just clarity and care from start to finish.
Our team is ready to support you. Whether you have a quick question or need guidance through the process, email us anytime at contact@quintskin.com. We’ll take care of you — just as carefully as we take care of every box that leaves our labs.
For safety and quality reasons, we can only accept products that are sealed, unused, and in their original packaging. Our microneedling tools and Q.SERUM are aseptic, single‑use systems that must remain untouched to guarantee the highest standards of safety and performance for every customer.
If you’ve opened your box or used a vial, we cannot resell or repurpose it — and we would never compromise on sterility or integrity.
If you’re unsure whether your product qualifies, contact our team at contact@quintskin.com and we’ll walk you through your options.
You have 30 days from the date of delivery to initiate a return or exchange. This window ensures you have enough time to receive, inspect, and decide if the QUINT system is right for you before committing.
All we ask is that the product remains sealed, unused, and in the condition it arrived. Once approved, we’ll provide shipping instructions and process your refund or exchange promptly.
It’s easy:
Email us at contact@quintskin.com with your order number, the reason for your return or exchange, and any photos if your item arrived damaged.
Wait for approval — our team will review your request, confirm eligibility, and send you detailed instructions, including where to send the item.
Ship your product back — use the original packaging if possible, and choose a trackable shipping method.
Get confirmation — once we inspect your return, we’ll issue your refund or send out your replacement and notify you immediately.
We keep communication open at every step so you always know what’s happening.
If your item arrived damaged or incorrect, we’ll cover return shipping and any associated fees. For all other returns, you are responsible for shipping costs.
We recommend using a trackable method so you can follow your package’s journey back to us.
While we don’t refund original shipping fees, we process product refunds in full as soon as your return is approved and inspected.
We have strict quality checks, but if your order arrives damaged, incomplete, or defective, contact us immediately. Send photos and details to contact@quintskin.com within 7 days of delivery, and we’ll prioritize your replacement or refund.
Your satisfaction and safety are non‑negotiable — we’ll make it right, fast.
